Returns and Refunds for Transformer Action Figures and Toys
What is the Return Policy?
You may return most products purchased. Most items can be returned with 1 month of receiving the item. However we are not the main seller so you must contact and/or refer to an original sellers terms for returns individually.
Bulky Items Delivered by Specialty Carriers
Whenever you return a large or bulky item that has been delivered using a specialty carrier (e.g., CEVA, ABF, Pilot), go to the Online Returns Center. The Returns Center will direct you through the returns process and will require that you contact our specialized support service team, which can schedule the pickup of the item.
Note: Please do not refuse the delivery of your item. In order to ensure the return and refund are processed correctly.
Cancel Pickup Request
After a UPS pickup is requested, it's not possible to cancel that request until following first pickup attempt has been made. UPS will always make up to three pickup attempts. Once the first pickup attempt, you can call UPS at 1-800-PICK-UPS (1-800-742-5877) to cancel future pickup attempts. Be sure you have your tracking number handy.
Transformer Action Figures and Toys - Copyright © 2019